Contract: Fixed term contract until February 2025
Salary: £25,011 - £26,762 per annum
Location: Rolleston rehoming centre, DE13 9AU
Empower people to help more horses.
The Assistant Manager – Offsite Services will be instrumental in ensuring the seamless execution of Blue Cross and Horse Rehoming & Fostering strategies, fostering a culture that empowers teams and prioritises matching horses with suitable services swiftly and efficiently maximising the number of horses we can help by 2026!
More about the role
In this key role, you will achieve horse-related targets while ensuring your team, including Regional Adoptions Facilitators, Foster Yard Coordinator, and volunteers, delivers high standards of horse welfare and adheres to national processes. Managing and motivating your team is key to providing first-class off-site horse care and development opportunities.
You’ll work with the Volunteer Coordinator to expand offsite services, setting up regions of remote volunteers to support adoptions and post-adoption checks, ensuring timely ownership transfers.
Daily, you’ll ensure smooth offsite operations, handling and training horses as needed. You'll ensure horses are quickly prepared for adoption, collaborating with the Assistant Manager Offsite Services (North/South) and colleagues to deliver timely assessments and training while supporting foster yards and volunteers.
At our Rolleston rehoming centre, we provide onsite accommodation for pets in our care 24/7. Overnight shifts are usually undertaken by team members who live on site. Occasionally, you will be expected to carry out night checks or stay in on site accommodation overnight when the resident team members are either not working or away for a period of time. These duties are organised on a local rota and shared between all members of the team.
The working hours are 37.5 per week on a rota which includes weekends and bank holidays.
About you
As an experienced manager with expertise in horse welfare, you excel at driving performance and addressing under-performance. You'll lead a team of Regional Adoptions Facilitators and a Foster Yard Coordinator, empowering them through effective management and coaching. Your innovative, adaptable approach, combined with excellent communication skills, ensures success in a high-pressure environment.
With strong analytical skills, you'll rigorously monitor and evaluate to drive continual improvement, keeping your team engaged and motivated. Your resilience and emotional intelligence help you thrive in emotionally charged settings, showing empathy and support for your team and the public.
Knowledge, skills, and experience
Significant experience in managing a team.
Significant experience in delivering high level Customer service in a fast-paced environment.
Significant subject matter expertise and application of horse welfare and handling of horses.
Experience of working in horse rescue welfare environment.
High standard of verbal and written communication.
Experience of developing, mentoring & coaching operational teams.
Proven decision-making ability.
Current full driving licence.
The ability to demonstrate, understand and apply our Blue Cross values
Although not essential, it would be great if you also had:
Performance management and improvement experience.
Change management experience.
Delivering training and presenting to large groups.
Experience working with volunteers.
Qualifications in management, leadership, or coaching.
Understanding of safeguarding issues.
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Benefits package includes:
Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
Programmes for physical and mental wellbeing support
Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
Free physiotherapy advice and face to face intervention
Health cash plan
Unlimited access to an employee assistance programme
Pension scheme with enhanced employer contribution
Professional fees paid with Continuing Professional Development and personal development support.
Life assurance
20% discount on Pet Plan pet insurance
Enhanced family friendly policies
Recognition scheme
Annual volunteer days
Charity worker discounts across a variety of retailers
Closing date: Sunday 25 August 2024
Interview dates: 3 – 4 September 2024
