Customer Account & Sales Administrator

We are a leading manufacturer of premium feed supplements for horses, pets, and people, based in a beautiful location of West Sussex. We are experiencing exciting growth and are seeking a highly motivated and organised Customer Account & Sales Administrator to join our friendly and dynamic team. This is a family-owned business with an informal office environment. Due to the location, you will need to be local or have reliable means of transport. Overview This role combines essential sales administration with customer account management, requiring a proactive individual who can manage client relationships, process orders efficiently, and ensure exceptional customer service. You will be a key point of contact for our customers, managing inquiries, processing orders, and contributing to the smooth export of our products. You will receive training and support and gain valuable experience in this industry. Key Responsibilities: Customer Relationship Management: • Act as a primary point of contact for customer inquiries via phone, email, Amazon, and LiveChat. • Build and maintain strong relationships with customers, ensuring high satisfaction. • Proactively address customer needs and resolve any issues promptly. Sales Administration & Order Processing: • You will strive to deliver growth via proactive customer service. • Process and manage customer orders using Sage200 and CRM. • Maintain accurate customer records and sales data. • Provide quotations and sales information to customers. Office Administration & Logistics: • Perform general office administration duties. • Liaise with couriers to ensure timely and efficient delivery. • Manage and update product Certificates of Analysis (COAs) and obtain relevant health certificates for export. • Support the export process. Platform Management: • Manage customer interactions on Shopify, Amazon, and LiveChat platforms. Preferred Skills/Experience: • Minimum 2 years of experience in sales administration or customer account management. • Highly organised with excellent time management skills. • Proficiency in Sage200, Shopify, Amazon, Outlook, Word, and Excel. • Excellent customer service and communication skills, both written and verbal. • Experience with import/export procedures is desirable, but not essential. • Computer Literacy. Personal Attributes: • Ability to work independently and as part of a team. • Proactive and solution-oriented. • Strong attention to detail. • Enthusiastic and adaptable. Benefits: • Competitive salary: £25,000 - £30,000 (depending on experience). • 21 days of annual leave plus bank holidays. • Opportunity to work in a growing and supportive environment. Location: This is a full-time, office-based role in Southwater, West Sussex. We are not accessible via public transport. Job Type: Full-time Pay: £25,000.00-£30,000.00 per year Benefits: • Casual dress • Company events • Free parking • Health & wellbeing programme • On-site parking Schedule: • Monday to Friday Work Location: In person Application deadline: 14/04/2025