Customer Service Partner

LeMieux has an exciting opportunity for Customer Service superstar looking for a new challenge in a fast-growing global equestrian company. Join our trade team as a Customer Service Partner. We have an ambitious vision and are looking to add to our 170-strong HQ team to achieve it. You’ll be working alongside our Trade and Ecommerce teams to achieve excellence in Customer Service and ultimately, help make LeMieux the most exciting equestrian brand on the planet. Customer Service Partner As the face/voice of LeMieux, the successful candidate will be articulate, positive, and outgoing – a real “people person”. This role will involve talking to retailers and sales executives globally by telephone and email, offering product advice, assisting with general enquiries, and taking and processing sales orders. You will have the responsibility of complaint handling and turning a potentially negative customer experience into a positive one and therefore are vitally important to the Company’s reputation. Skills Required Previous pro-active account management experience is essential, as the successful candidate will be required to assist our sales team and B2B customers with a wide range of enquiries which requires a professional, friendly, and confident telephone manner with top-notch writing skills (including excellent grammar and spelling). Proven background in a target driven sales and/or customer service environment. Ability to multi-task and work under pressure is essential as this is a busy, fast-paced environment. You will have a customer centric outlook and be confident using your own initiative and deliver end to end outstanding customer experience. Display a flexible and willing attitude to support various wider business departments as workload allows/demands. Full training will be provided however, you will need to be computer literate with a good working knowledge of Microsoft Word, Outlook and Excel and be confident in learning new IT systems. A sound equestrian background: preferably with competition experience and an excellent understanding of equine products is essential. About us LeMieux’s committed global trade and distribution network, vibrant customer and rider community, unrivalled technical expertise and specialist colour flair have made our rapid growth possible. We think constantly about the horse and rider, solving their problems and improving their experiences, and we apply exacting standards to all of our products and practices. We’re strengthened by our diverse talents, with innovation at the heart of our global network, led from our purpose-built HQ on the edge of the New Forest. Life at LeMieux Overview At LeMieux, we’re all equestrians, whether we ride or not. Hard graft is part and parcel of life with horses, and this ethos drives everything we do. If you share our energy, grit, determination, and passion to get things done, you’ll fit right in. We’re growing fast. Are you motivated by new experiences, ready to try new things and excited by change? We’re looking for exceptional people with diverse talents who are ready to immerse themselves in our unique world. You’ll need to chase innovation, trade in ideas, be exacting about detail, share your journey, and obsess about inspiring our global community of riders and their horses. Does this sound like you? Benefits From financial security to time with your loved ones (on two legs or four), we continually invest in our employees. Benefits vary by role, but you can expect: Company pension Free on-site parking Casual attire Generous holiday allowance