Deputy Roving Shop Manager

Salary: £23,400 p.a. with access to private health and Corporate discounts Hours of work: 37.5 hrs per week Location: Retail Hub in Newton Abbot and Retail Outlets Responsible to: Shop Managers As Deputy Roving Shop Manager, you’ll be helping to support our Retail outlets across Torbay and Teignbridge. Your mission is to help boost shop income, create a haven of exceptional customer service, and orchestrate the seamless flow of resources. About The Mare and Foal Sanctuary The Mare and Foal Sanctuary is the largest equine welfare charity in the South West peninsula dedicated to the rescue, rehabilitation and rehoming of horses and ponies who have suffered neglect, abuse and trauma. We also deliver a range of Equine Assisted Services with our rescued horses and ponies. The Mare and Foal Sanctuary has five sites across Devon, a clear five-year strategy and is ambitious for the future. What You’ll Be Doing: Staff & Customers Picture this—customers, donors, and volunteers walking into a friendly oasis. You’ll make them feel welcome, enticing donors to join the Gift Aid Scheme. Your charisma will lead volunteers through effective induction and training. Any issues or complaints? You’ll handle them with charm. Promoting the shops and The Mare & Foal Sanctuary to the public? Your passion will shine. And your actions? They’ll enhance our sanctuary’s reputation. Collaborate with our Fundraising and Communications team to create captivating campaigns and elevate our events. Sales/Performance Partner with the Shop Manager to smash targets and budgets. Stay ahead of the game, keeping an eye on local competition, trends, and opportunities. Shop Appearance & Fabric Imagine a shop that’s not just a store but a showcase of elegance. You’ll craft a space that’s commercial, stylish, and inviting. Cleanliness and organisation will be your signature. Maintenance issues or safety concerns will be addressed promptly. You will ensure accidents and near misses are reported and you will prioritise safety with finesse. Stock Donations will pour in, and you’ll welcome them like treasures. Gift Aid stock will take the spotlight. Quality is your mantra, pricing items with precision, while your skill in presenting stock will turn it into an appealing and effortlessly sellable collection. Procedures & Expectations You’ll handle finances and valuables meticulously. Your expertise with the EPoS system will be exceptional. Following established procedures will be your standard practice. When it comes to training, you’ll actively pursue opportunities to improve your skills. As for helping to cover the running of retail shops as and when needed, you’ll be adaptable and ready for diverse challenges. What You’ll Bring: Your customer care skills will be outstanding. You’ll excel whether working independently or as part of a team, adapting effortlessly to changing environments. Your knowledge of health and safety will be a valuable asset. You’ll have a strong aptitude for management, IT, and social media. Handling finances will be a breeze, and your UK driving licence will open up new opportunities. Values and Attitude Kindness, Care and Knowledge – through our managing and supporting performance policy and approach, we actively consider behaviours that reflect these values. Please note, a DBS check will be required for this position. The closing date for applications is Saturday 14th September