Equine Reception Team Leader

Fantastic opportunity for an enthusiastic and dynamic Customer Services Team Leader to join our equine reception/administration team in Goosnargh, Preston. Apply with CV Equine Reception Team Leader Fantastic opportunity for an enthusiastic and dynamic Customer Services Team Leader to join our equine reception/administration team in Goosnargh, Preston. The successful candidate will be managing a team of four, looking after 16 vets and their equine clients. They must be a positive and supportive addition to the team with the ability to successfully manage the smooth running of a busy ambulatory and clinical veterinary practice. Main tasks and responsibilities • Coordinating the team, prioritising and delegating tasks. • Managing the staff rotas and working the diary efficiently to maximise daily output. • Training the team, with a focus on continuous development and accuracy of work. • Maintaining and developing efficient processes and implementing new services. • Assisting and supporting our clients, ensuring their needs are met in a friendly, professional manner by the reception team. • Liaising with directors, clinic and on the road vets, and the nursing team. • Taking telephone calls, managing email communications and processing payments, delivering a high level of customer service throughout each client experience. • Assisting the veterinary surgeons, wider equine team, and senior management with requests. • Promotion of the services offered by Oakhill Equine Vets. Apply with CV Skills and experience Essential skills: The successful candidate must be able to demonstrate and possess supervisory experience, good critical thinking, decision making and problem-solving skills, compassion, a positive attitude, follow-through and excellent communication and team management skills, with the ability to multitask. • A self-starter with the ability to motivate a team. • Microsoft Office with typing skills and administrative knowledge with an eye for detail. • Able to work well in a fast-paced environment and still maintain a high standard. • Effective time management skills with the ability to prioritise tasks. Desirable skills: Experience working within a veterinary practice along with basic horse care knowledge allowing an understanding of the importance and prompt communications required in emergency care. Experience: Team management: essential Receptionist: essential Administration: essential Customer service: essential Veterinary: desirable Working hours: This is a full-time (40 hours per week) position, working within office hours: Monday to Friday, 8am – 6pm and Sat 8.30am – 12pm. What do Oakhill offer? • A competitive salary dependent on skills and experience – to be discussed at interview. • Staff discount. • Ongoing training & professional development. • Wellbeing support in a friendly environment. • Social events.