As Regional Adoption Facilitator, you'll collaborate with centre-based Adoptions Coordinators to swiftly execute the Blue Cross strategy, focusing on efficient horse adoption services, including home direct placements. You'll oversee the post-adoption process in your region, ensuring smooth ownership transfers after successful loan periods to expedite horse rehoming and optimise space for new cases.
Each day you will be conducting thorough home checks and visits—both in-person and virtually—for borrowers to uphold welfare standards and address any issues promptly. Collaborating with the Rehabilitation, Trainer, and Behaviour Advisor (RTBA), you'll manage challenging horse behaviours to support successful home placements. You'll also facilitate home direct rehoming initiatives, making critical decisions to match horses with suitable owners based on your expertise and ensuring ongoing support post-adoption.
To expand our impact, you'll recruit and manage a network of volunteers, including a regional volunteer manager, for home direct assessments and checks. This includes coordinating visits and appointments, fostering partnerships with external charities aligned with our home direct efforts.
Providing excellent client experiences is essential, ensuring every interaction covers all necessary information for successful matching and adopting horses into loving homes.
This is a home-based post with extensive travel. The nature of the post will require the coordinator to demonstrate considerable flexibility in arranging their work schedule and time allocation. This will include some weekend and evening work. Due to the nature of the charity's work, it may be necessary to exceed these hours when the workload demands. The Regional Adoptions Facilitator will be required to use their own car in carrying out their duties and will be reimbursed for business mileage as appropriate.
26.25 hours over four days per week on a rota which includes weekends and bank holidays. This role involves extensive travel covering areas such as Warwickshire, Nottinghamshire and across to Norfolk.
As this role requires coverage across specific regions, candidates must reside in either Warwickshire or Oxfordshire. You are an excellent communicator with experience in client-facing roles within horse-related environments. Your knowledge of horse welfare and riding will ensure successful adoptions. You can quickly absorb and record information while engaging with clients and stakeholders.
Client-focused and decisive, you handle pressure well and challenge risk-averse decisions using evidence-based methods. You follow set processes, adapt to new methods, and aim to improve horse welfare by maintaining high standards in the adoption process.
Strong communication and interpersonal skills are essential. You remain professional and approachable, handling difficult situations calmly. You are open-minded, adaptable, and able to communicate effectively with customers and colleagues.
Your skills allow you to assess support levels for horses and borrowers, identifying and addressing underlying issues. You support borrowers in maintaining high welfare standards.
Trustworthy and proactive, you approach your work enthusiastically. Your problem-solving mindset helps you find solutions and prioritise decisions with attention to detail.
Resilient and emotionally intelligent, you support clients and colleagues empathetically. Motivated, flexible, and dependable, you provide exceptional service to Blue Cross horses and customers, managing your workload effectively both independently and as part of a team.
Knowledge, Skills, Experience
Demonstrable understanding and experience of matching considerations for horses and homes.
Full driving licence with access to their own vehicle
Minimum BHS Stage 4 or acceptable equivalent qualifications or experience
First class knowledge and practical experience in the care and management of a range of horses and their environment, their needs and conditions
Proven practical experience of the assessment of horses, riders and their environments
Experience of assessing riders and analysing ridden horse behaviour
Practical knowledge of horse behaviour and training
Excellent communication skills with experience of building relationships and rapport with customers
Experience of working with the general public with the proven ability to deal with people in a variety of circumstances
Significant experience in delivering high level customer service in a fast paced and often emotional environment.
Good IT skills and experience of using a variety of computer packages
Excellent administration and organisational skills
Good questioning skills with the ability to gather information and distil the important points.
Proven decision-making ability.
The ability to demonstrate, understanding and apply our Blue Cross values.
Desirable:
Experience working with volunteers.
Client relationship management experience.
Safeguarding exp
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