Welcome to Ascot where tradition meets innovation and excitement is the heartbeat of our business.
We are a destination for over 500,000 guests each year where passion, elegance, and celebration converge and it is our team of behind-the-scenes heroes that bring every intricate detail to life.
As one of the world's leading racecourses, Ascot is renowned forits rich heritage spanning over 300 years. But we are not bound by the past; we're driven by the pursuit of excellence in everything we do.
From hosting our flagship event, Royal Ascot, to pioneering sustainable practices, we are committed to building a Global lifestyle brand, wrapped around the world class horse racing we run.
At Ascot we believe in preserving the beauty of our surroundings & minimising our ecological footprint. From eco-friendly initiatives to community engagement programs, we strive to make a positive impact on both the environment and the lives of those around us.
What we are looking for
We are currently seeking a highly motivated Sales Executive to join our team, based in our offices at the racecourse in Ascot, Berkshire.
This is an entry level role.
What you’ll be doing
Reporting to the Sales Manager you will proactively sell Ascot race day products by maximising business from new customers and growing relationship with existing customers, through an innovative approach and always delivering best experience to all our customers.
Our sales mission statement is: We aim to be “Best in Class”delivering an exemplary and motivational sales experience that adds value to the lives of our customers.
• Achieve sales targets and maximise sales through all sales channels
• To maximise revenue and profit through the implementation of as ales activity plan by proactive selling through a sales platform and use of commercial management techniques.
• Be fully responsible for the conversion of incoming enquiries to confirmed bookings
• To ensure all leads are contacted within 24 hours with an overall 80% conversion
• To research and identify new market and account opportunities
• Assist in preparing sales collateral and presentation materials including proposals
• Ensure the enquiry call process supports ARL delivery standard & KPI’s are achieved
• To maintain accurate records on prospects through the venue management system
• Actively participate in local networking groups and relevant trade bodies
• In conjunction with all relevant partners ensure that the levels of customer service are market leading
• Be actively involved when required in the race day hosting activities
• To continuously demonstrate The Ascot Way i.e. act as a role model through the Ascot values to provide the best possible customer service where delivery is always maintained
Other responsibilities
• Support Race days as applicable
• Such other duties as the Company may, at times, reasonablyrequired
Skills and experience you can bring
• Keen to learn and ask questions
• Able to use own initiative to find solutions to queries
What you can expect from us
• A best-in-class welcome with a tailored induction and racecoursetour, as well as a wide range of training schemes to help with your learning & development
• Access to a range of wellbeing support for yourself and your family including a dedicated Employee Assistance Programme and Healthcare support app with 24/7 virtual GP access
• Opportunity to make an impact in our Volunteer week with a day out of the office to support local community and charity partners
• End of year offices closed (extra 2 days annual leave added to your entitlement)
• Clothing and hat hire
• Complimentary race day entry for friends and family
• Exclusive discounts in local shops and cafes
• Exclusive discounts from selected partner brands and suppliers
And let’s not forget, invitations to our monthly social nights as well as annual parties and afternoon-teas tocelebrate our most special occasions throughout the year.
What sets us apart from the rest
We take pride in our commitments to make a positive change for now & future generations to come, whether through our Diversity and Inclusion strategy and training programmes, our award-winning ‘Racing To Zero’ sustainability actions, or our forward-thinking employee benefits including flexible working and menopause policies, as well as health and EAP support access.
We are committed to ensuring guests from all backgrounds & communities feel welcome at the Racecourse and are working to ensure our internal teams are nurtured within a supportive and inclusive environment. Our mission is to eliminate discrimination & prejudice of any kind at our venue and throughout our business. By educating & implementing meaningful actions across all that we do, we can make certain that Ascot is a place for everyone to enjoy. As an equal opportunities employer, Ascot Racecourse is committed to the equal treatment of all current & prospective employees and does not condone discrimination.
