Service Support Officer

Service Support Officer Part Time - 21 hours per week (ad-hoc weekend/evening working maybe be required) Closing Date: 22nd October 2024 Salary: £28,000.00 per annum (FTE) We also offer 26 days’ annual leave (+ public holidays) on starting, matched pension contributions up to 5%, enhanced pay when taking leave as your family grows, income protection insurance, a health-cash plan and a wide range of wellbeing and mental health support services. Location: Our office is based near Stoneleigh in Warwickshire, and we’re typically working from there 2-3days a week with flexibility to work remotely. You’re also welcome to work in the office more frequently. Hours: Our usual full-time hours are 35 a week – with an early finish on a Friday! We offer other flexible work options, such as compressed hours, which we’re happy to discuss. What you’ll be doing: Contribute to the work of teams established to address major and security incidents. Ensure that any standard changes that impact software/licensing or hardware result in updates to the relevant register. Undertake data gathering and analysis to support the production of informative service management metrics. Support the augmentation or replacement of Technology How To Guides as technologies change or new needs are identified. Input to activities to create and maintain a user-facing service catalogue and the technical catalogue that supports it. Deputise for the Service Management Lead during absences and provide emergency cover on non-working days during such absences. What you won’t be doing: Have the same day twice. Looking for tasks to fill your day Working on your own This is a great role for you if: Have the ability to establish good working relationships with colleagues that run and attend events, ensuring their needs are understood. Have Experience of undertaking administration Windows server and infrastructure estate, to include Active Directory, Group Policy and other server and infrastructure management tools and tasks. Have Experience of supporting the Microsoft 365 suite of applications to include Teams, SharePoint, Office365, Exchange, and Azure. Have Experience supporting a range of hardware along with their associated software including Laptops, Desktops and Mobile Devices, including Android and Apple phones and tablets. Do you want to work in an organisation that supports you to bring your full, authentic self to work and is working really hard to be a beacon of inclusion in the equestrian sector? How to apply: please send your CV, along with a cover letter/personal statement that tells us how you are the ideal candidate for the role based on the skills and experience we’re looking for.