Bransby Horses was founded in 1968 by Mr. Peter Hunt, his lifelong passion for horse welfare continues as the charity works hard to be flexible in its approach to meet the growing demands on equine welfare charities.
As a charity, we predominantly rely on voluntary income, generated through our fundraising work and the trusted relationships with our supporters. In line with the charity’s 10-year strategic plan, the Supporter relations function is responsible for delivering excellent supporter centric care in line with the culture, brand and values of the charity.
The Supporter Relations Manager is responsible for the overseeing the team who accurately administer the campaigns and membership which generates voluntary income of approximately £800k.
This role is responsible for the management of the charity’s supporter database (CRM), ensuring that the data for our 95,000 supporters is accurately maintained to enable us to communicate relevant and timely information with our supporters and to enable all opportunities for income generation to be maximised.
This role is responsible for the management of the charity’s supporter database (CRM), ensuring that the data for our 95,000 supporters is maintained on a timely basis to ensure that our knowledge of supporters is accurate and can be used effectively for targeted communications to support our long-term commitment to income growth.
To ensure the team are consistently delivering excellent customer service to our supporters and developing long-term trusted relationships with them both on and offline.
Applicants should have experience of managing a CRM system, excellent management and customer service skills and be highly proficient in the use of Microsoft Office.
This is a full time role at 37.5 hours per week, salary Grade 4b (actual £34,442 – £37,200 per annum).
Closing Date:noon on 30 January 2025
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