Welfare and Officials Officer

Working as an integral member of the Training and Education (T&E) team, the Welfare and Officials Officer has a vital role in helping to co-ordinate T&E programmes and projects relating to the development of Stewards and Officials. In addition, they will play a critical role in the management and implementation of our welfare development activities and action plan. Reporting to the Training & Education Manager on a day-to-day basis, with an additional link to the Sport Operations Manager on welfare matters and other related projects, the postholder will work closely with the other members of the T&E team to deliver officials and workforce development activities, as well as support the welfare reporting and investigation process. Key priorities for this role: • Organise and coordinate online and in person training for officials and any other stakeholder groups as required. • Work with relevant technical groups to further grow the Steward and Officials education provision. • Develop a range of training and activities related to the welfare of all participants (both equine and human) within the sport, including safe recruitment procedures. • Manage the welfare action plan and associated reporting procedures, liaising with the Senior Management Team on the case management of welfare related matters. 3. MAIN RESPONSIBILITIES • Attend and take the lead on training and development days for officials. • Plan, coordinate, and monitor the impact of officials' development activities. • Play an active role in the relevant technical committees and working parties to develop the education provision for BD officials. • Co-ordinate the implementation of the BD welfare action plan. • Manage the day-to-day welfare reporting and monitoring procedures. • Develop training materials and activities (in person and online) to meet the needs of all T&E stakeholders, including welfare specific modules. • Support the SMT on the case management of welfare related matters, to include the investigation, reporting, and actions arising from any such incidents. • Monitor, report and recommend improvements on welfare related policies, processes and procedures, including associated T&E activity for the wider membership. • Collaborate closely with T&E team members to develop education provision to upskill officials and also our membership on key issues impacting the sport and the welfare of its participants (both equine and human). • Support the Training and Education Manager and other team members with the coordination of technical committee and regional representative meetings. • Travel to relevant Training and Education development activities or events as required. JOB DESCRIPTION • Carry out any other task as directed by the Training & Education Manager, Sport Operations Manager, Chief Operating Officer, Chief Executive, or Directors of BD. 4. REQUIREMENTS FOR THE ROLE Knowledge / Experience: Essential • Strong organisational and administrative skills • Excellent communication and interpersonal skills • Experience of working in a training and education setting • Knowledge of the development needs of officials in sport • Experience of complaint handling in a customer service role • Understanding of equestrian sport and the equine industry • Experience of using video conferencing software such as Zoom, Teams etc. • Computer literate, particularly in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint • UK Driving license Desirable • Equine industry education qualifications and/or practical experience • Experience of case management in a safeguarding/welfare environment • Experience of organising in person conferences, seminars and training events • Experience of developing education and training for a vocational subject matter • Understanding of horse and/or human welfare processes and procedures. Beneficial • Experience of project coordination and / or management • Experience of digital training design and delivery • Knowledge of learner management systems (LMS) and/or case management systems • Knowledge of internal quality assurance systems • Tutor and / or assessing qualifications. Personal Skills / Characteristics • Ability to work proactively, both independently and as part of a team. • Highly organised, with a diligent, structured approach to work and attention to detail. • Flexible and adaptable, equally adept at working independently or as part of a team. • Ability to multi-task, prioritise workload, work under pressure and meet tight deadlines. • Positive, dynamic, self-motivated, and proactive, with a ‘can-do’ attitude. • Personable approach, with ability to build strong professional relationships. 5. REPORTING Line Manager: Training & Education Manager, with additional reporting to the Sport Operations Manager on welfare matters. Closing date: Thursday 7 November 2024